In today’s digital world, customer standards are at an all-time high, and they want a business to be open 24/7. Chatbots have become an easy and inexpensive way to do the same thing. The Conversational AI adds an automatic live chat to your website so that users can talk to you directly and get their questions answered when needed.
Aside from making customer service easier, the robot also has features that can help grow the customer base, find and qualify leads, and help customers in any language they prefer. Because of this, the use of robots for marketing and advertising is growing very quickly. According to a study by Acumen, the world market for chatbots will be worth USD 2,411 million by 2020.
What is a web chatbot?
A web-based chatbot is a tool to talk to people who visit your website through text or voice. This software acts like a person and lets you connect with it like a person. Most AIs that can have conversations are designed with possible questions and answers. So when people start the website, they can get quick answers to their questions without waiting in line to talk to someone.
Best examples of chatbots on websites
Capital one
Capital One is a bank holding company in the United States that offers a wide range of banking goods and services. Capital One’s robot, Eno, helps people with their money. This ecommerce bot helps people keep track of their activities, account amounts, and spending.
Eno robot monitors users’ accounts and lets them know if they strangely spend money. On top of that, it updates users if they have been charged twice or if something else goes wrong. It makes the whole payment process very easy, making the users’ experience perfect.
Duolingo
A lot of people now go on vacations. People are traveling more than ever before and learning more languages than ever before. Because of this and other things, people have become more interested in learning a new language. With the help of a robot, the famous learning platform Duolingo has been giving its users fun ways to learn.
The bot leads users through a text chat about any topic and offers an answer if they get stuck. If a person makes a mistake, the bot will fix it for them. The robot makes it easy for the user to learn a language of their choice.
Hazel
Hazel is a tool for managing teams that gets feedback from employees to help them do their jobs better. The robot helps track how well the team is doing, which can be used to make suggestions for growth and give feedback. As well as letting the boss check in with the team once a week to find out what they do well and how they can improve.
Hubspot
Hubspot is an American company that makes CRM and email marketing software for small and medium-sized businesses and sells it. A huge number of people watch it. So, when they had to make a product for a certain client, that client had to fill out a long form on the company’s website, which didn’t go well.
Hubspot then made a robot that made the process of asking questions easier. Now, clients only get short texts with the questions they need to answer, which they are happy to do. So, the questioning process was sped up, and the company could give customers better, more customized goods.
Domino’s
With the help of Domino’s assistant Dom, people can now easily order tasty pizzas. The customer can use voice or text to get information about an order already placed. The Dom also makes sure that the pizza’s quality stays the same. Not only that, but the robot also lets you order pizza whenever you want.
Casper
Casper is an online mattress store offering a free robot for people who can’t sleep. When people can’t fall asleep, this bot keeps them company. This means that it works from 11 pm to 5 am. The goal is to get people talking late at night so they don’t feel alone.
It was decided to talk to the people who stay up late about what keeps them awake, like work stress, coffee, or something they just saw on TV. The robot comes up with many different answers based on topics that come up a lot.
Peloton
Every e-commerce business loses a lot of money when people leave items in their shopping carts. An e-commerce business called Platon added a website robot to its platform to solve this problem. The robot identifies the customer’s problem and puts them in touch with a helpful representative from the right team. This makes it easier for support teams to figure out what’s wrong and quickly solve tickets, which makes customers happier.
Scripbox
Managing money is important, but not everyone is good at it. So, people try to find solutions that are easy to use. With this in mind, scrip box has established an independent robot that makes it easy for customers to handle their wealth.
The bot helps people learn about mutual funds, the share market, savings, government programs, insurance, and other goods. The bot gives people different choices that they might need help with. After each choice, the bot narrows the topic and suggests more relevant and specific solutions.
Amtrak
Amtrak is a travel company that uses talking AI to help people get all the information they need while on the go. People can ask Julie to book a train, plan a trip, or find their way around. Users no longer have to look at websites or call someone to book a ticket.
Sephora
Sephora is an international store that sells beauty and personal care products from many great brands. As one of the world’s most popular places to buy cosmetics, customer service teams were always busy. And technology was the only answer.
Their problems were solved when they used a bot. Now, the robot gives online help 24 hours a day, 7 days a week. It explains your questions about skincare, hair care, and perfumes. Also, give the tickets to a “beauty advisor” if they need more help.
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